Return Policy – Pray On The Go

Before you return the product, please read below return policy carefully:

1. You can not wash or paint or perfume to the products.

2. You can not damage or pull the mark from the products.

3. You can keep the product in original condition.

4. Please write your name and demand in a paper and put it in the return package.

We’ve developed a reputation for quality and excellent value, and each sale we make continues to build that reputation. It’s important to us that you are completely satisfied with your purchase. If for any reason you do not love your selections, we will gladly issue a refund as long as you contact us within seven days of purchase and send items back to us within 14 days of purchase. Original shipping fees are unfortunately not refundable.

We offer a courier collection service for all returns. There will however be a charge for this service, which will vary depending on the country you’re posting the package back from. This charge will be deducted from your refund automatically. We only offer free returns for defective items.
All refunds will be credited to your Pray On The Go account balance and will be visible on your Pray On The Go Account. You will then be able to spend your balance on the website or transfer the money out to your PayPal account.

We only refund directly to a credit or debit card when the item is defective. When refunding to a credit or debit card, please note that it may take up to 10 days for the money to appear in your account. We can not give cash refunds, so when cash was used as the original payment method, the money will be refunded to your Pray On The Go Account balance.

HOW DO I PROCESS A RETURN?

Fill out the short Returns Form listing the order number and reason for return.

We will respond to your request within two working days and, if accepted, will organise for your return item to be collected.

Once your returned items have been received you will be sent a confirmation email. We request that returned items are sent back to us in the same condition as when they were received, including all tags and labels.

CAN I EXCHANGE MY ITEM?
If you wish to exchange an item, please request a credit note in the first instance and once processed, place a new order on our site for the item you’d like. We’re unable to directly exchange items.